Partner Terms & Conditions

Version 1.0 | Effective date: November 12, 2026

These Partner Terms & Conditions (the "T&Cs") form part of the Platform Agreement (the "Agreement") between the Supplier and the Jetstream company named in the Agreement: Jetstream Hospitality Solutions Inc. (North America) or Jetstream Hospitality Solutions Ltd., Limassol, Cyprus (Europe) ("Jetstream"). They explain how the Platform and the Services will work day to day. If the T&Cs and the Agreement conflict, the Agreement will prevail.

1. Definitions

Booking: a confirmed reservation of a Property received through the Platform.

Channel Account: the Supplier's account with a Connected Channel.

Fees: all amounts the Supplier pays Jetstream under the Agreement, as set out there.

Guest: the person who makes or stays under a Booking.

Listing: a Property, or a room type within it, published on a Connected Channel through the Platform.

Optional Service: a service in section 14 that applies only when the Agreement lists it.

Portal: the Jetstream online partner portal.

Taxes: all sales, occupancy, tourist, value-added and similar government charges.

Other capitalized terms (Connected Channels, Deal Details, Platform, Properties, Services, Term) have the meaning given in the Agreement.

2. Onboarding and Go-Live

2.1During onboarding, the Supplier will provide the information Jetstream needs, including its Properties, room types, rate plans, booking cut-off, contacts, billing details and tax information. The Supplier is responsible for obtaining and maintaining all required permits.

2.2Jetstream will give the Supplier access to the Portal and help connect the Supplier's system and Channel Accounts. Further onboarding services, such as setting up new Channel Accounts or writing the first Listing content, apply where the Agreement includes them.

2.3Listings go live once the Supplier has reviewed them and confirmed they are ready.

2.4The go-live date will depend on connectivity, content and approval by each Connected Channel. Jetstream does not guarantee a go-live date, channel approval, or any level of Bookings or revenue.

2.5The Supplier will name an operational contact for connectivity questions and a billing contact for invoices.

3. Channel Accounts

3.1The Supplier's Channel Accounts are in its name and belong to it, including their Listings, reviews, ratings and payout settings. The Supplier accepts each Connected Channel's terms directly and is responsible for meeting them.

3.2The Supplier will give Jetstream the access or permissions needed to connect and maintain its Listings, for example by authorizing Jetstream as its connectivity provider in the channel's settings. The Supplier will tell Jetstream before removing that access.

3.3Where Jetstream sets up a new Channel Account, it will do so in the Supplier's name and with the Supplier's details, and hand over full control to the Supplier. The Supplier will enter its own payout, banking and tax details. Jetstream will never ask for or hold the Supplier's banking details for a Channel Account.

3.4Each Connected Channel sets its own limits on what a connectivity provider can do. For example, a Listing can usually be connected through only one provider at a time, and some channels support several rate plans per Listing while others support one. Jetstream will explain these limits during onboarding.

4. Connectivity and Mapping

4.1The Supplier will send rates, availability, restrictions and blackout dates through the system named in the Agreement. The Supplier sets its own prices and is responsible for its rate plans, room types, inventory and mappings.

4.2Before the Supplier changes rate plans, room codes, room types or inventory, or switches system, it will tell Jetstream in advance so the mapping can be updated and booking errors avoided.

4.3The Supplier will allow test Bookings during setup and cancel them without charge.

4.4If a Supplier system error creates a conflict between a confirmed Booking and a blackout or closed date, the Booking will take precedence.

4.5Jetstream will not be responsible for failures, delays or errors caused by the Supplier's systems and the connections between them, its technology providers or the Connected Channels.

4.6Sync timing. Changes to rates, availability and restrictions usually reach the Connected Channels within minutes, but can take up to 30 minutes. A Booking made during that time is still a confirmed Booking, so Jetstream recommends making changes well ahead of the dates they affect.

5. Content and Listings

5.1The Supplier controls and maintains its Listing content, including descriptions, photos, amenities, house rules and policies, directly on each Connected Channel or in the Portal where that feature is available. The Supplier is responsible for keeping it accurate and current.

5.2Jetstream recommends at least 15 recent, high-quality photos per Listing. The Supplier confirms it owns its photos and content or has the right to use them.

5.3The Supplier will update its Listings promptly when something changes the guest experience, such as renovations, construction, closed amenities or changes to room layout.

5.4Connected Channels may change or reformat content on their own. Jetstream does not control those changes.

6. Rates, Availability and Booking Rules

6.1The Supplier sets its own rates, discounts, promotions, restrictions and booking cut-off (the minimum time between booking and arrival).

6.2Jetstream's insights may flag pricing or availability that could hurt Listing performance, such as a large gap with the Supplier's other channels. The Supplier decides whether to act on it.

6.3Cancellation and change policies are set in each Channel Account, following the Supplier's preferences and each channel's rules.

7. Fees and Invoicing

7.1Fees. The Supplier's Fees, and how they are calculated, are set out in its Agreement. Where a Fee depends on Bookings, Jetstream will calculate it from the Booking data received through the Platform and the Connected Channels.

7.2Invoices. Jetstream will invoice monthly, in the invoicing currency set out in the Agreement. During onboarding, the Supplier chooses how to pay: by bank transfer within 30 days of the invoice date, or by automatic charge to a credit card kept on file. The Supplier pays its own bank charges.

7.3Questions. If the Supplier has a question about an invoice, please raise it within 90 days of the invoice date. The Parties will review it together in good faith, using the Booking data from the Platform and the Connected Channels.

7.4Late payment. If an invoice is more than 30 days overdue, or a card charge fails, Jetstream may pause the Services under section 16 until payment is made. Interest on late payments is set out in the Agreement.

7.5Payment security. The payment security clause in the Agreement applies to every change of payment details. Jetstream's bank details are confirmed in writing at onboarding and will not change by email alone.

8. Guest Payments

8.1Where a Connected Channel is the merchant of record for a Booking, the channel collects the Guest's payment, deducts its own fees and pays the Supplier directly under the Supplier's Channel Account terms.

8.2Where a Connected Channel is not the merchant of record, Jetstream will pass the Guest's card details to the Supplier in tokenized form through PCI Proxy, a PCI DSS compliant tokenization service. The Supplier charges the card through its own point-of-sale system, under the channel's rules, and pays the channel's commission as the channel bills it. The Supplier is responsible for its own card processing and PCI DSS obligations.

8.3Jetstream never holds Guest funds. Refunds, chargebacks and payout questions are handled between the Supplier, the Guest and the Connected Channel. Jetstream will share any Booking data it has to help.

8.4Where the Parties agree in writing that Jetstream will collect Guest payments for a channel and pay the Supplier, for example by virtual credit card, the payment terms in that written agreement apply.

9. Cancellations, Changes, No-Shows and Force Majeure

9.1The Supplier manages changes, cancellations and no-shows directly with Guests through each Connected Channel's tools, unless the 24/7 Guest Services Optional Service applies. The Platform syncs changes and cancellations with the Supplier's system in real time.

9.2OTA-required refunds. Connected Channels may require cancellations or refunds for force majeure events affecting multiple properties, such as natural disasters, hurricanes, floods, evacuations, government orders, civil unrest or airport closures. Some channels also refund Guests under their extenuating circumstances policies. These refunds are settled between the Supplier and the channel. Any Fee on those Bookings follows the Agreement.

9.3Release from obligations. If a force majeure event prevents Jetstream or the Supplier from performing any of its obligations, that Party will be released from those obligations for as long as the event lasts, without liability.

10. Taxes

10.1The Supplier is responsible for determining, collecting, reporting and remitting all Taxes on its Bookings.

10.2Some Connected Channels collect and remit certain Taxes directly in some locations. The Supplier is responsible for checking which Taxes each channel handles, and for all other Taxes.

10.3The Supplier will provide the tax registration numbers required by law or channel policy, such as sales tax, GST/HST, VAT, tourist tax or RFC (Mexico) numbers.

10.4Jetstream does not give tax advice and is not responsible for arrangements between the Supplier and property owners, owners' associations or tax authorities.

10.5Jetstream will add taxes on its own Fees, such as GST/HST, sales tax or VAT, to its invoices where the law requires.

11. Overbookings and Relocation

11.1The Supplier will honor every confirmed Booking. If it cannot, for example because of an overbooking, closure or property issue, it will deal with the Guest and the Connected Channel directly, follow that channel's rebooking rules, and bear the resulting costs and penalties.

11.2If the Supplier believes an overbooking came from a sync error on the Platform, it will tell Jetstream right away. Jetstream will investigate and share what it finds. If the error was Jetstream's, the Parties will agree on a fair resolution in good faith, within the limits of liability in the Agreement.

12. Guest Communications, Reviews and Complaints

12.1Unless the 24/7 Guest Services Optional Service applies, the Supplier is the Guest's contact from inquiry to after check-out, using each Connected Channel's messaging tools or the Portal inbox where available, and will meet each channel's response-time standards.

12.2Unless the Review Management Optional Service applies, the Supplier handles reviews itself. The Supplier handles complaints politely and efficiently, in line with each channel's policies. Solving a Guest's problem comes before compensation.

12.3If a Property is unsafe or uninhabitable because of maintenance, safety or hygiene issues, the Guest is entitled to compensation from the Supplier.

12.4The Supplier will follow each Connected Channel's rules for hosts, including its rules on house rules, guest chores, data collection, documents Guests are asked to sign, and reviews. The Supplier will not offer Guests incentives in exchange for reviews.

13. Support and Service Levels

13.1Self-serve first. The Portal shows the status of Listings, Bookings and connections, and flags errors with guidance on how to fix them. The Supplier will check the Portal first and fix issues on its side. If it still needs help, Jetstream will help with sync, mapping, Listing and Booking errors. Contact support@jetstreamtech.io.

13.2Response times. Jetstream aims to respond to every support request within one business day, and handles urgent issues, such as Bookings not reaching the Supplier's system or a Listing going offline, as a priority.

13.3Availability. Jetstream targets 99.9% monthly availability for the Platform's connections, excluding planned maintenance and outages of the Connected Channels or the Supplier's systems. Jetstream will give advance notice of planned maintenance where it can. If availability falls below that target in two consecutive months for reasons within Jetstream's control, the Supplier may end the Agreement by written notice, without the 30-day notice period. Jetstream's control covers the Platform and its connections to the Connected Channels and to the Supplier's system. It does not cover the Supplier's own systems or the links between them (for example, between its CRS and PMS), other technology providers the Supplier uses, or the Connected Channels.

13.4Monitoring. Jetstream monitors the connections and may alert the Supplier to sync failures, mapping inconsistencies, and Listing or Booking errors. Alerts are there to help. The Supplier remains responsible for checking its Bookings and Listings.

14. Optional Services

14.1How they work. The Optional Services below apply only when the Agreement lists them, or when the Parties add them later in writing, including by email. Their fees are set out in the Agreement or in that written confirmation. Either Party may stop an Optional Service with 30 days' written notice, without ending the Agreement. Jetstream may add new Optional Services to this section from time to time. A new service applies only to Suppliers who choose it.

14.224/7 Guest Services. (a) For Bookings on the Connected Channels, Jetstream will be the Guest's main contact, 24 hours a day, 7 days a week, by phone, email, text and channel messaging, from inquiry to after check-out, following the Supplier's policies and each channel's rules. Bookings from channels Jetstream does not connect, such as the Supplier's own website, are not covered. (b) The Supplier will give Jetstream its property information, check-in instructions and policies, and name an on-site contact who can be reached while Guests are staying. (c) The Supplier will answer Jetstream about urgent Guest issues (a Guest on site, access problems, safety) as quickly as possible, and about everything else within 24 hours. (d) If Jetstream makes reasonable attempts to reach the Supplier about a Guest issue and gets no answer within 48 hours, the Supplier will be responsible for the resulting losses, including refunds, penalties and claims. (e) The Supplier's staff will not promise Guests refunds or changes, and will direct those requests to Jetstream. (f) Solving a problem comes before compensation. When compensation is needed, the Parties will agree on a fair amount together. The Supplier pays compensation caused by the Property or its staff, and Jetstream pays compensation caused by its own error.

14.3Review Management. Jetstream will reply to Guest reviews on the Supplier's behalf, in the tone agreed during onboarding, and ask the Connected Channels to remove reviews that break their policies. Jetstream does not guarantee that a channel will remove a review. The Supplier will share any information Jetstream needs to reply accurately.

14.4Listing Content. Jetstream will write and optimize Listing content, including titles, descriptions and amenity details, and advise on photos. The Supplier will review the content before it is published and remains responsible for the accuracy of the information it provides. After publication, the Supplier may edit its Listings at any time.

14.5Revenue Management. Jetstream's in-house revenue management team will review the Supplier's rates, restrictions and channel performance, using its experience and a revenue management tool such as Wheelhouse, and recommend changes. The aim is to grow the Supplier's revenue by improving ADR, occupancy and RevPAR. Where the Parties agree in writing, Jetstream may also apply changes within limits the Supplier sets. The Supplier keeps the final say on its pricing. Jetstream does not guarantee any level of revenue.

14.6Account Management. Jetstream will name an account manager for the Supplier, hold periodic performance reviews, provide reporting support, and train the Supplier's team on the Platform.

15. Data, AI Features and Privacy

15.1The Supplier owns its property, rate, Booking and Listing data. Jetstream uses it to provide, support and improve the Services.

15.2Jetstream may use data in anonymized and aggregated form, which does not identify the Supplier or any Guest, for benchmarks, market insights and product development.

15.3AI features suggest content, replies or insights. The Supplier reviews them before use. Jetstream does not guarantee that AI-generated output is accurate or complete.

15.4API and AI agent access. Where Jetstream gives the Supplier access to the Platform through an API or an MCP connection, the Supplier will keep its credentials secure, is responsible for actions taken with them, including by AI agents it connects, and will tell Jetstream promptly if it believes they have been compromised.

15.5Each Party will comply with the data protection laws that apply to it, including GDPR, UK GDPR and PIPEDA, and will be responsible for its own use of Guest data. Jetstream processes Guest data only to provide the Services.

15.6Each Party will keep Guest data secure and will tell the other within 72 hours of becoming aware of a data breach that affects shared Guests.

16. Pausing the Services

Jetstream may pause some or all of the Services in case of a security risk, a Connected Channel request, a serious breach of a channel's rules, or unpaid invoices under section 7.4. A pause is a temporary measure. Jetstream will tell the Supplier first where it can, work with the Supplier in good faith to resolve the issue, and restore the Services as soon as possible. Confirmed Bookings remain the Supplier's to honor during a pause.

17. When the Agreement Ends

17.1Confirmed Bookings made before the end date remain valid, and the Supplier will honor them.

17.2On request, Jetstream will keep the connections running for up to 30 days after the end date so the Supplier can move its Listings to another provider without disruption. The Agreement and these T&Cs continue to apply during that period.

17.3The Channel Accounts, Listings, content, reviews and ratings remain the Supplier's.

17.4Jetstream will send a final invoice for any Fees still due under the Agreement.

17.5On request made within 30 days of the end date, Jetstream will provide an export of the Supplier's Booking data held in the Platform.

18. Europe Only

This section applies to Suppliers based in the European Union or the United Kingdom.

18.1The Jetstream party will be Jetstream Hospitality Solutions Ltd., 55 Gladstone Street, Roussos Center Point, 5th Floor, 3040 Limassol, Cyprus.

18.2Consumer law. As the accommodation provider, the Supplier is responsible for meeting mandatory consumer protection law for its Bookings, including the French Consumer Code (Code de la consommation), Directive 2011/83/EU on consumer rights and, where applicable, Directive (EU) 2015/2302 on package travel. Nothing in these T&Cs removes rights consumers have under mandatory law.

18.3VAT. The Supplier will provide its VAT number. Jetstream's invoices will follow EU VAT rules, including the reverse charge where it applies.

18.4Data processing. Where Jetstream processes Guest personal data on the Supplier's behalf, it does so as a processor, on the Supplier's instructions. The Parties will sign a data processing agreement on request.

19. Brand and Content Use

19.1The Supplier allows Jetstream and the Connected Channels to use the Supplier's names, photos, descriptions and marks to distribute the Properties during the Term.

19.2The Supplier may name Jetstream as its channel management partner.

19.3Jetstream will not charge any fee that is not set out in the Agreement or agreed in writing.

20. Updates, Versions and Contacts

20.1Jetstream may update these T&Cs as set out in the Agreement. For a material change, Jetstream will give at least 30 days' notice by email and on this page.

20.2Every version will be kept in an archive with its effective date. The version in force when a Booking is made will apply to that Booking.

20.3Contacts. Connectivity support: support@jetstreamtech.io. General questions: hello@jetstreamtech.io. Finance and invoices: accountspayable@jetstreamtech.io.

20.4Jetstream companies. Jetstream Hospitality Solutions Inc., Suite 400, 319 W. Hastings St., Vancouver, BC V6B 1H6, Canada. Jetstream Hospitality Solutions Ltd., 55 Gladstone Street, Roussos Center Point, 5th Floor, 3040 Limassol, Cyprus.