Can you actually get a bad review removed?

When a review is fake, violates platform policy, or breaks a channel's content rules, yes. The team builds the case and submits it through the platform's process. Our team has a surprisingly positive track record in removing these types of reviews. Reviews that are simply negative but legitimate cannot be removed, and no honest service will promise otherwise. The bigger win is often preventing the review in the first place.

Which platforms do you cover?

Airbnb, VRBO, Booking.com, Expedia, and your other active booking channels, each monitored against its own review and response standards.

Do real people write the responses?

Yes. AI classifies and flags reviews the moment they post, but every response is written by a trained person who knows your property. Nothing auto-generated reaches a guest without human review.

How does proactive rating protection work?

The team resolves issues while the guest is still on-site, and where a poor review looks likely despite best efforts, deploys mitigation to protect the rating. Handling the problem early is cheaper and more effective than responding to it in public later.

Do you respond under our brand or yours?

It depends on the partnership model. In white-label partnerships the team responds entirely under your brand. In hotel distribution partnerships, responses run through Jetstream's guest-facing brand, and the team still knows your property personally.

Can I see what is happening with my ratings?

Yes. Structured reputation reports cover review data, complaint history, tickets, cancellation patterns, accountability, and removal outcomes across your portfolio.

Review Management For Hotels And Vacation Rentals

20,000+ reviews monitored | 50,000+ keys supported | 4.6/5 rated on Trustpilot | 100% human responses

Every review across every platform, read and answered by a trained person who knows your property. Unfair reviews challenged for removal. Ratings protected before a stay ever turns into a one-star.

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One bad review sits at the top of your listing for months and quietly costs you bookings you never see.

On Airbnb, VRBO, and Booking.com, your rating is not a vanity number. It feeds the ranking algorithm, sets the price a guest will accept, and decides whether they click at all. Most operators find out about a damaging review after it is posted, respond late or not at all, and have no process for challenging one that breaks platform rules. Multiply that across every property and every channel, each with its own review inbox and its own removal policy, and reputation becomes something that happens to you instead of something you manage.

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Every review read, classified, and answered

Every review across Airbnb, VRBO, Booking.com, and your other channels is read the moment it lands, classified, and responded to by a trained person. Response tone is matched to the property, because the right reply for a luxury ski resort is not the right reply for a family beach cottage.

Unfair review removal

When a review is fake, violates platform policy, or breaks the rules a channel sets for what a review may contain, the team builds the case and pursues removal through the platform's process. Our Team knows each platform will and will not remove, and that is the difference between a successful challenge and a canned rejection.

Proactive rating protection

The strongest review management happens before the review is written. When a stay is heading toward a poor outcome, the team intervenes while the guest is still on-site to resolve the issue, and where a guest is unlikely to leave a positive review despite best efforts, proactive mitigation protects the property's rating. Problems are handled early, when they are still fixable, rather than litigated in public afterward.

Reputation reporting across the portfolio

A live performance monitoring system pulls together review data from Airbnb and VRBO, complaint history, logged tickets, cancellation patterns, and who was responsible for each issue. The result is a structured reputation report for each property partner, so you can see rating trends, recurring issues, and the source of every problem across your whole portfolio.

AI finds the signal, people make the call

Behind every response, AI reads and classifies reviews the moment they post, surfacing sentiment, recurring complaints, and removal candidates in real time. Our team then decides how to respond, and when to intervene with a guest. The judgment stays human, because a rating is too valuable to hand to a template.

Removal expertise, not just responses

Plenty of services will write review replies. Far fewer know how to get an unfair review taken down. Jetstream treats removal as a core capability, with a working knowledge of each platform's policies and a documented process for building and submitting a case.

Prevention built into operations

Because the same team handles live guest messaging and complaint resolution, reputation protection is wired into daily operations rather than bolted on. Issues are caught in the guest conversation and resolved on-site, which is why fewer of them ever become reviews in the first place.

What partners say

Your customer service is great. Historically that has been something in our company that I've heard since 2016. You guys are really on top of that and bridging that gap between us and the guest.

Paige Whippo, Revenue Management

You guys do a lot of the leg work in terms of answering guest communications and that's a huge load off of my team's plate. It's an essential part of everything. Overwhelmingly positive.

Katherine O'Connor, Marketing Director

What guests say

Great host, very responsive throughout the stay and super helpful. The front desk was helpful, and the listing was walkable distance to the metro in a cute neighborhood. Would definitely stay again.

Karthika Bala, Verified Guest

Clean, comfortable room. Beautiful property and surroundings. The friendliest staff I've ever encountered. Easy to book and communicate with host. Highly recommend!

Jennie Robbins, Verified Guest

Step 01

We connect your channels

Jetstream routes reviews and messages from Airbnb, VRBO, Booking.com, and your other channels into one monitored view.

Step 02

We learn your properties

The team trains on your specific portfolio, so review responses reflect what each property actually offers and the standard you hold it to.

Step 03

We monitor and respond

Every review is read, classified, and answered as it comes in. Unfair reviews are challenged for removal. Stays heading for a poor outcome are caught early.

Step 04

We report on your reputation

Structured reports show rating trends, recurring issues, accountability, and removal outcomes across your portfolio, so you always know where you stand.

FAQs

Can you actually get a bad review removed?

When a review is fake, violates platform policy, or breaks a channel's content rules, yes. The team builds the case and submits it through the platform's process. Our team has a surprisingly positive track record in removing these types of reviews. Reviews that are simply negative but legitimate cannot be removed, and no honest service will promise otherwise. The bigger win is often preventing the review in the first place.
Which platforms do you cover?
Do real people write the responses?
How does proactive rating protection work?
Do you respond under our brand or yours?
Can I see what is happening with my ratings?

Review Management For Hotels And Vacation Rentals

20,000+ reviews monitored | 50,000+ keys supported | 4.6/5 rated on Trustpilot | 100% human responses

The problem

One bad review sits at the top of your listing for months and quietly costs you bookings you never see.