Guest Terms & Conditions of Service
Applicability — Jetstream, Leavetown.com, and White-Label Partner Sites
These Guest Terms & Conditions of Service (these “Terms”) are published on jetstreamtech.io and govern every online accommodation reservation service that Jetstream provides to consumers, however that service is branded or accessed. They apply, without limitation, to:
● Jetstreamtech.io itself, where any consumer-facing booking functionality is offered directly;
● Leavetown.com, Jetstream’s own direct-to-consumer trading name (“DBA”); and
● Any website operated by an exclusive property partner for whom Jetstream provides the underlying reservation, payment, and booking-management technology on a white-label basis, as such websites may be designated by Jetstream from time to time (each a “White-Label Partner Site”).
Each of the websites described above is referred to individually as a “Website” and collectively as the “Websites.” Where a Website carries its own consumer-facing brand name, that brand name is a trading name under which Jetstream, or Jetstream on behalf of the relevant property partner, provides the service described in these Terms — it is not a separate contracting entity unless expressly stated on that Website. These Terms apply automatically to every current and future White-Label Partner Site without requiring a separate published copy or amendment for each one. In using any Website and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to these Terms (including the Privacy Policy set out below).
1. Terms and Conditions of Service
About Us
The Websites, the content and infrastructure of the Websites, and the online accommodation reservation service provided through them (the “Service”) are owned, operated, and provided by Jetstream (“Jetstream,” “us,” “we,” or “our”) and are provided for your personal use only, subject to the terms and conditions set out below.
Your use of any Website and these Terms are also governed by the Website Terms of Use at Section 2 below, which are incorporated herein by reference.
Through the Websites we provide an online service through which temporary accommodation providers (for example, hoteliers, property managers, and private owners) can advertise their properties for reservation, and through which visitors can make such reservations. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation provider, transmitting your reservation details to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.
We use reasonable skill and care to ensure that all information is accurate, complete, and correct. We cannot guarantee or be held responsible for any errors, interruptions (whether due to breakdown, repair, upgrade, or maintenance of a Website or otherwise), inaccurate or misleading information, or non-delivery of information. No Website should be regarded as an endorsement of the quality, service level, qualification, or rating of any accommodation made available.
Our services are made available for personal and non-commercial use only. You are not permitted to use, copy, monitor, sell, display, download, or reproduce any content or information available on a Website for any commercial or competitive purpose.
These Terms constitute a valid and binding agreement between you and Jetstream, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under applicable law.
You shall purchase and use the products and services available through the Websites in strict compliance with these Terms and all applicable laws, rules, and regulations.
Accommodation Rules and Restrictions
By purchasing products and services through a Website, you agree to abide by additional rules and restrictions, including payment of all amounts when due and compliance with rules on availability, minimum age, maximum occupancy, pet policies, child policies, and use of products or services. Any violation may result in cancellation of your booking, denial of access to the accommodation, forfeiture of payments made, and liability to us for any costs we incur as a result.
You may not sell, auction, barter, or transfer a booking to a third party without our prior written consent, which we may withhold in our sole discretion.
We may, in our sole discretion, choose not to process or to cancel your reservation — for example, if the accommodation is no longer available or was mispriced, if we suspect fraud, or in other circumstances we deem appropriate. We may also take steps to verify your identity. We will not charge you, or will refund, any charges for reservations we do not process or cancel.
A Reservation Summary you submit is not a booking confirmation. Accommodation is booked subject to acceptance by the accommodation provider at their sole discretion, and no binding contract exists until a Booking Confirmation is sent to you by email.
Product / Service Availability
In rare cases a property may become unavailable after you receive a Booking Confirmation. If this occurs, your sole remedy is to contact us to make alternative arrangements or cancel your reservation. We have no responsibility or liability arising from such a cancellation.
Product and Service Descriptions
We attempt to provide accurate descriptions of products and services on the Websites. Certain listings may be designated as verified by us; we do not warrant that descriptions are current or error-free.
We will pass along any reasonable special requests to the relevant accommodation provider, but cannot guarantee fulfillment. We are not liable for any failure to fulfill a special request, and no cancellation due to an unmet special request will be permitted.
We pre-negotiate certain rates with accommodation providers to facilitate bookings on your behalf and retain service fees as compensation, which vary by the amount and type of accommodation booked. Displayed rates include the fees we retain. Any currency converter on a Website is for estimation only.
We cannot insure against pricing errors or changes. We reserve the right not to process, or to cancel, a booking whose price was incorrectly provided due to error or changed by the accommodation provider; if this occurs, we will notify you by email and correct the pricing on the Website.
If additional charges apply to your booking (e.g., extra occupants, pet fees, taxes, or incidentals) that you have not paid at checkout, you will be responsible for paying these charges to us or directly to the accommodation provider.
We guarantee you are getting the lowest possible price at the time of booking. If you find the same accommodation at a lower rate on another website, contact us without delay and we will match the rate if all of the following are met:
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You contact us immediately after booking with full details of the other deal, including a link and the exact price quoted;
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The other deal is bookable online and still available when we check;
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The other deal is subject to the same booking conditions (same property, accommodation type, dates, and terms);
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The other deal does not include membership rates, loyalty points, rewards, or promotions.
If we cannot match the rate because a condition differs, we will still honor your existing booking. Obvious errors and mistakes, including misprints, are not binding.
You acknowledge that we pre-negotiate rates with accommodation providers to facilitate bookings on your behalf. Displayed rates combine the pre-negotiated accommodation rate and the facilitation fee we retain. You authorize us to book accommodation for the total displayed price, including the accommodation rate, tax recovery charges, service fees, and any applicable taxes on our services, and you agree that your payment card will be charged by us for the total reservation price.
Except as noted below regarding taxes on amounts we retain for our services, we do not collect taxes for remittance to taxing authorities. Tax charges are a recovery of estimated taxes that we pay to the accommodation provider; the accommodation provider is responsible for remitting applicable taxes. Taxability and rates vary by location, and actual amounts may vary from the tax recovery charge.
To modify a booking (e.g., accommodation, dates, or occupancy), you must give us written notice in advance of arrival. Modification is subject to availability. As with cancellation terms, the notice period required for modification varies by property and dates, and will be clearly communicated to you via the relevant booking website or booking platform at the time of booking, and will also appear on your Booking Confirmation.
We do not charge a service fee to facilitate a modification, but any resulting additional charges from the accommodation provider are your responsibility if unpaid at checkout. Any refund due will be paid to your original form of payment, in the currency you originally paid, except where a card provider error or failure requires a suitable alternative.
Cancellation and refund terms vary by property, by accommodation provider, and by travel dates. The specific cancellation policy applicable to your booking — including the notice period required and the extent of any refund — will be clearly communicated to you via the relevant booking website (whether jetstreamtech.io, Leavetown.com, or the applicable White-Label Partner Site) or the booking platform at the time of booking, and will also appear on your Booking Confirmation.
To cancel a booking, you must give us written notice in accordance with the notice period shown for your booking. Any refund due will be paid to your original form of payment and in the currency you originally paid; we are not responsible for losses due to currency fluctuation.
No-show: if you do not check in on your arrival date and do not give us written notice of late arrival or cancellation by no later than the first night of your reservation, we will cancel your booking and all monies paid will be forfeited, except as otherwise stated in the cancellation policy communicated to you for that booking.
Sales or other taxes charged in connection with your booking depend on the location and type of accommodation. Taxes and fees will be shown in the Reservation Summary before you submit your reservation.
Bookings do not include incidental charges, expenses, or services except as specifically described in your Booking Confirmation. You are liable for any incidental charges you incur or consume during your stay.
At check-in, the accommodation provider may pre-authorize your card as a deposit against damage or additional cleaning. If actual repair/cleaning costs exceed the pre-authorized amount, the provider will charge the actual amount. Where a provider does not pre-authorize a deposit, they retain the right to charge your card for actual costs. Any credit or refund due will be issued to your original form of payment, at the accommodation provider’s sole discretion.
Where applicable, a Damage Waiver may be offered in lieu of a larger refundable security deposit; this fee is non-refundable. It covers unintentional damage up to the allotted amount specified at the time of purchase, subject to the exclusions set out on the relevant Website (including intentional acts, gross negligence, normal wear and tear, and unreported damage). You must report any accidental damage before leaving the accommodation or immediately upon discovering it.
All reservations must be prepaid in full. You agree to pay the fees, costs, expenses, and other charges shown in your Booking Confirmation (as amended). You authorize us to bill your payment card, or another approved payment method, for all amounts due.
Some card issuers charge a cross-border transaction fee when the issuer and merchant location are in different countries. Any such fee or exchange rate is determined solely by the processing bank or agency, and may cause the amount on your statement to differ from the figure shown at booking. Contact your bank with questions about these fees.
We recommend you obtain independent insurance for medical expenses, personal accident, loss of baggage, and trip cancellation or curtailment. Such insurance is not included with your purchase.
Check-in and check-out times are specific to the accommodation and stated in your Arrival Instructions. If you do not arrive on the stated arrival date and have not given us advance written notice of a later arrival, your booking may be cancelled with no refund. Unless a late check-out is agreed, overstaying may result in a charge equivalent to an additional night, and overstaying by more than four hours may permit the accommodation provider to enter the property, remove belongings, and take further action, the costs of which may be charged to your card.
You are responsible for your own safety and that of anyone you allow onto the property during your stay, and for following any health and safety guidance provided. You must inform the accommodation provider immediately of any safety concern that arises during your stay.
Only persons named in the Booking Confirmation (plus any additional guests specified) may occupy the accommodation. Exceeding the maximum permitted occupancy may result in a supplemental charge of up to 100% of the nightly rate per unauthorized guest and immediate termination of the booking without refund.
You agree to: leave the accommodation as you found it; keep it clean and free of trash; not bring pets unless agreed and specified as pet-friendly; not obstruct common areas; not cause nuisance, disturbance, or damage to neighbors or other guests; not conduct illegal activity or bring illegal drugs or firearms onto the property; not conduct business from the accommodation; not alter the accommodation or its contents; and use the accommodation only for personal accommodation purposes.
You indemnify Jetstream, the accommodation provider, and the property owner against any costs, claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms.
You must notify the accommodation provider of any damage occurring during your stay, however minor, or you will be fully responsible for it on a full replacement cost basis. You authorize Jetstream and the accommodation provider to charge any such damage to the card you supplied.
Any claim under these Terms must be made initially through Jetstream. We have authority to negotiate and settle claims between you and the accommodation provider. If you notify us within 14 days of making a claim that it has not been satisfactorily resolved, we will provide you with the accommodation provider’s details so you may pursue the claim directly.
Neither Jetstream, the accommodation provider, the property owner, nor any third party acting on their behalf will be liable for business, financial, or economic loss, or for any consequential, incidental, special, or indirect losses (including lost reputation, bargain, profit, savings, or opportunity) arising from these Terms, the accommodation, or the booking. Nothing in this clause limits liability for death or personal injury caused by gross negligence or wilful misconduct.
You indemnify the accommodation provider and Jetstream against liability, claims, loss, property damage, or expense arising from injury, death, or damage caused by your negligent or intentional act or omission, or that of your visitors or invitees.
Subject to these Terms and to the extent permitted by law, we are liable only for direct damages actually suffered due to an attributable shortcoming in our obligations regarding our services, up to an aggregate amount equal to the cost of your reservation as set out in the Booking Confirmation.
By completing a Reservation Summary, you agree to receive: (i) a confirmation email with your reservation details; (ii) a pre-arrival email with destination information and relevant offers; and (iii) a post-stay email inviting you to complete a guest review. See our Privacy Policy for more on how we may contact you.
Your guest review may be published on the relevant property’s listing page and used, at our sole discretion, for marketing, promotion, or service improvement across our websites and social media. We reserve the right to adjust, refuse, or remove reviews at our discretion.
Except as otherwise stated, the software, content, and information available on or through the Websites, and the intellectual property rights therein, are owned by Jetstream, its suppliers, or its providers. You may not use our content or brand without express written permission. Any unlawful use will constitute infringement of our intellectual property rights.
If any provision of these Terms is or becomes invalid, unenforceable, or non-binding, the remaining provisions continue to bind you, and the invalid provision will be enforced to the fullest extent permitted, with a similar effect substituted where possible.
Notices must be given in writing by personal delivery, courier, or delivery service addressed to Jetstream, 319 W. Hastings St, Suite 400, Vancouver, British Columbia, Canada, V6B 1H6, or, for notices relating to European operations, to Jetstream Hospitality Solutions Ltd (Cyprus), Gladstonos 55, Roussos Point, Off E5, Limassol, CY-3040, Cyprus (its registered office). Notices are deemed given upon receipt (personal delivery or certified/registered mail) or upon confirmed delivery (courier).
These Terms constitute the entire agreement between you and Jetstream regarding the matters herein, superseding all prior agreements, proposals, and discussions on the same subject. In the event of conflict between these Terms and the Terms of Use, these Terms prevail.
We may modify, add to, or remove any portion of these Terms at any time, in our sole discretion, by posting a revised version on the applicable Website. You may not amend these Terms. It is your responsibility to check periodically for changes; continued use after a change means you accept it.
This online accommodation reservation service is provided by Jetstream, headquartered in Canada, operating globally through its affiliated entities established in Canada, the United States, the United Kingdom, and Europe (collectively, “Jetstream,” “we,” “us,” or “our”). The Jetstream entity that acts as the contracting party for your booking, and that is responsible for the Service you receive, is determined by the location of the accommodation, the region from which you are booking, or both, as further described under “General” in Section 2 below.
Jetstream’s Canadian entity is a private limited liability company incorporated under the laws of Canada, with its registered office at 321 Water Street, Suite 501, Vancouver, BC V6B 1B8, and registered with the Canada Revenue Agency (Business Number 815359906); with BC Registry Services (Incorporation Number BC0941913); with Alberta Registries (Corporate Access Number 2116946464); and with the Registraire des entreprises Québec (Registration Number 1168668987). Jetstream’s Canadian operating office is located at 319 W. Hastings St, Suite 400, Vancouver, British Columbia, Canada, V6B 1H6 (tel: +1 877 902 1616).
Jetstream’s United States entity is Leavetown.com (Entity ID E4607282020-3), a Nevada entity in active standing, whose registered agent is Corporation Service Company, 112 North Curry Street, Carson City, NV 89703, USA [CONFIRM ENTITY TYPE (LLC/CORP) AND PRINCIPAL BUSINESS ADDRESS, AS DISTINCT FROM THE REGISTERED AGENT ADDRESS SHOWN].
Jetstream’s United Kingdom entity is Jetstream Hospitality Solutions Ltd (UK), a private limited company incorporated in England and Wales on 8 June 2020 (Company Number 12653408), in active standing, with its registered office at 91-97 Saltergate, Chesterfield, Derbyshire, England, S40 1LA. This UK entity is separate and distinct from Jetstream’s European (Cyprus) entity described below, notwithstanding that both entities share the same legal name; as the United Kingdom is not part of the European Union, UK bookings and EU bookings are handled by different Jetstream entities under different local laws, as set out under “General” in Section 2 below.
Jetstream’s European entity, separate and distinct from the UK entity above, is Jetstream Hospitality Solutions Ltd (Cyprus), a private company registered in Cyprus and established on 09/09/2021, holding Cyprus Tax Identification Code (T.I.C.) 10425412E and TAXISnet registration number 10425412202109297, with its registered office at Gladstonos 55, Roussos Point, Off E5, Limassol, CY-3040, Cyprus (correspondence address: P.O. Box 54635, CY-3726, Cyprus), and its trading office at 214 Arch. Makarios III Ave, Ideal Building, 2nd Floor/Office 201A, Limassol, 3030, Cyprus [CONFIRM CYPRUS REGISTRAR OF COMPANIES (HE) NUMBER, AS THE DETAILS ABOVE ARE FROM A TAX DEPARTMENT CERTIFICATE RATHER THAN A CERTIFICATE OF INCORPORATION]. This entity acts as the local contracting and/or payment-processing entity for bookings originating in, or accommodation located in, the European Union.
2. Terms of Use
This Website is intended to assist our guests in gathering travel information, determining availability and price, making legitimate reservations, and otherwise transacting business with travel suppliers, and for no other purpose.
The Websites are owned and operated by Jetstream. These Terms of Use apply to your use of any Website. Any reservation, purchase, or use of products or services is governed by the Terms & Conditions of Service in Section 1 above. Throughout, “we,” “us,” and “our” refer to Jetstream. Your continued use of a Website constitutes agreement to these Terms of Use; if you do not agree, please do not use the Website.
As a condition of use, you warrant that: you have reached the age of majority in your province or country of residence; you possess legal authority to create a binding obligation; you will use the Website in accordance with these Terms of Use; you will only make legitimate reservations for yourself or someone you are authorized to act for; you will inform such persons of the applicable terms; and all information you supply is true, accurate, current, and complete.
We retain the right, at our sole discretion, to deny anyone access to a Website or our services at any time, for any reason, including violation of these Terms of Use.
We grant you a limited license to access and make personal, non-commercial use of a Website. You agree not to:
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use the Website or its contents for any commercial purpose, or make any speculative, false, or fraudulent reservation;
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access, monitor, or copy content using automated means without our express written permission;
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modify, distribute, transmit, publish, upload, license, reverse engineer, transfer, sell, or create derivative works from content, products, or services you do not have rights to;
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upload or transmit viruses or other harmful code;
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use hardware or software to surreptitiously intercept information from the Website;
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circumvent measures used to prevent or limit access;
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impose an unreasonable or disproportionate load on our infrastructure;
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cache, link to, frame, or mirror any part of the Website without our express written authorization.
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Where you are booking from the United States, or the accommodation is located in the United States, applicable US federal and state law will govern your transaction with Jetstream’s United States entity, Leavetown.com (Nevada).
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Where you are booking from the United Kingdom, or the accommodation is located in the United Kingdom, the laws of England and Wales will govern your transaction with Jetstream’s United Kingdom entity, Jetstream Hospitality Solutions Ltd (UK), including applicable UK consumer protection, privacy, marketing, and e-commerce regulation.
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Where you are booking from the European Union, or the accommodation is located in the European Union, the laws of the European Union and Cyprus will govern your transaction with Jetstream’s European entity, Jetstream Hospitality Solutions Ltd (Cyprus), including applicable EU consumer protection, privacy, marketing, and e-commerce regulation. For clarity, the United Kingdom is not part of the European Union for these purposes, and UK bookings are governed exclusively by the UK entity, Jetstream Hospitality Solutions Ltd (UK), and UK law described above, not by this EU/Cyprus provision.
Jetstream is headquartered in Canada and, except as set out below, these Terms of Use and the Terms & Conditions of Service are governed by the laws of the Province of British Columbia, Canada. However, your transaction may instead be governed by local law and contracted with a different Jetstream entity, as follows:
Subject to the foregoing, you consent to the exclusive jurisdiction and venue of the courts of Canada for all other disputes not otherwise subject to a local jurisdiction’s mandatory law.
No joint venture, partnership, or employment relationship is created between you and Jetstream by your use of a Website. You agree to bring any claim relating to your use of a Website within one (1) year of when it arose, or such claim is irrevocably waived, to the extent permitted by law.
Assignment; Entire Agreement; Contact
You may not assign these Terms of Use or the Terms & Conditions of Service without our prior written consent; we may assign them, in whole or in part, at our sole discretion. These Terms of Use, together with the Terms & Conditions of Service, constitute the entire agreement between you and Jetstream on these matters. Questions or comments may be directed to hello@jetstreamtech.io.
3. Privacy Policy
Privacy is a serious matter to Jetstream. We understand that booking online involves significant trust, and we are committed to protecting the security and confidentiality of your personal information. We never sell your personal information.
What Information Do We Collect?
Reservation data: to process your reservation we collect identifying information such as your name, phone number, postal address, email, and billing information. You are responsible for ensuring you have permission to share information about other members of your booking party.
Website browsing information: we may automatically collect your IP address, browser information, and on-site activity to customize your experience, prevent fraud, and for other legitimate purposes. For mobile devices, we may also collect device identifiers and location data. We may also receive information, including photographs, through your interactions with us on social media.
Why Do We Collect Personal Information?
We use your information to help you find and book accommodation, process modifications, provide travel notifications, respond to questions, troubleshoot issues, invite guest reviews, and for marketing (with opt-out available at collection and in each communication). We also use it to prevent prohibited or illegal activity, enforce our Terms, and comply with legal obligations.
Guest reviews may be displayed under your name or a screen name of your choosing on the relevant accommodation’s listing page and elsewhere, including social media, to inform other travelers. We may aggregate helpfulness feedback and use anonymized shortlist/interest data to assist other travelers.
We use cookies and web beacons for site administration, diagnostics, marketing, and to enhance your experience; our cookies do not read personal data from your device and are not tied to identifying information beyond what you provide. You may disable cookies in your browser, though some site functionality may be affected.
We maintain social media accounts and may use social sharing features; if you register or interact via a social media account, information may be shared with that provider consistent with its own policies.
Who Do We Share Your Information With?
We never sell your personal information. We share it with accommodation providers to fulfill your booking, and with service providers who support functions such as payment processing, marketing, surveys, and fraud prevention, under confidentiality obligations limiting their use of it. We may disclose information where required by law, legal process, or to protect our rights, property, or safety, or in connection with a corporate transaction such as a merger or sale. We may share aggregated or anonymized data that does not identify you.
We use industry-standard encryption (SSL) to protect information in transit, and stored card data is encrypted and maintained in a PCI DSS – compliant environment. Our systems are regularly reviewed and tested, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We do not direct our Websites or services to children. If we learn that someone under 18 has provided personal information, we will notify them the service is unavailable to them and promptly delete the information provided.
Your information may be transferred to, stored, and processed in Canada, the United States, and other countries where we or our service providers operate, which may have data protection laws that differ from those in your home jurisdiction. By using our services, you understand your information may be transferred accordingly.
Your Rights and How to Contact Us
You may request a copy of the personal data we hold about you, ask us to correct it, or request its deletion (subject to legitimate retention needs such as legal or fraud-prevention obligations) by emailing hello@jetstreamtech.io with an appropriate request in the subject line. Questions about this Privacy Policy may also be sent to hello@jetstreamtech.io or by phone at +1 877 902 1616.
We may update this Privacy Policy from time to time; material changes will be notified by email or by a prominent notice on the applicable Website.
4. Security
We use 128-bit SSL encryption to protect purchase information in transit. Stored card information is encrypted and maintained in a PCI DSS – certified environment. Our websites are regularly scanned and validated for application and network security, and our internal standards are reviewed against current industry practice.
Avoid using public or shared computers for bookings where possible, and always sign out after use. Be cautious of emails purporting to be from us that request personal information — forward suspicious messages to hello@jetstreamtech.io. When you contact us by phone, we may verify your identity using non-sensitive information such as your address or booking reference.
If you suspect your information has been compromised or that fraudulent charges have occurred in connection with your use of a Website, contact us immediately at hello@jetstreamtech.io or +1 877 902 1616.
This Security Policy may be updated periodically; we will post a prominent notice of any significant change and indicate the date it was last updated below.
Effective date: July 23, 2026