Airbnb billed its most recent update as the most important in a decade and there are some significant upgrades to guest search which should make listings easier to find. The hope is that better search tools lead to more happy matches between guest demand and host supply that may otherwise have been hidden. The goal is to create better matches whilst keeping the platform easy to use for those travelers who already have their location and dates set in stone.
On the hosts’ side guests now have 72 hours to report issues and Airbnb has repackaged its “Aircover for Guests” to more clearly spell out its obligation to guests. Hosts should beware that the complaint window has increased from 24 to 72 hours if your property is not as advertised. This may end up being a good thing as hosts and guests have more time to resolve issues like fixing a fridge but may lead to more uncertainty for hosts
Talk to us about upgrading your Airbnb performance with these 3 tips
1. Work with our content team to optimize your listings for the new Airbnb categories.
2. Ensure your revenue management solution is opening gap nights, allowing for split stays, and actively yielding low revenue nights (midweek, off-season) to capitalize on the new tools.
3. Get the RIGHT (best) guests for your property. Top-notch 24/7 communication is essential. Ask us about our state-of-the-art advanced guest screening to make sure guests are really who they say they are and avoid problem guests before they arrive.
If you’d like to learn more about how you can automate your processes and reduce staffing headaches, reach out to Jetstream today.
