Partner Terms & Conditions

Version 1.0 | Effective date: November 5, 2026

These Partner Terms & Conditions (the "T&Cs") form part of the Partner Agreement (the "Agreement") between the Supplier and the Jetstream company named in the Agreement: Jetstream Hospitality Solutions Inc. (North America) or Jetstream Hospitality Solutions Ltd., Limassol, Cyprus (Europe) ("Jetstream"). They explain how the Services will work day to day. If the T&Cs and the Agreement conflict, the Agreement will prevail.

Contents

Definitions
Onboarding and Go-Live
Connectivity and Mapping
Content, Photos and Listings
Rates, Availability and Booking Rules
Payments
Cancellations, Changes, No-Shows and Force Majeure
Taxes
Overbookings and Relocation
Guest Communications and Response Times
Complaints and Compensation
Damage and Security Deposits
Reviews and OTA Account Standing
Guest Data and Privacy
Pausing Listings
When the Agreement Ends
Europe Only
Brand and Content Use
Updates, Versions and Contacts

1. Definitions

Booking: a confirmed reservation of a Property made through Jetstream.
Guest: the person who makes or stays under a Booking.
Net Rate: a rate the Supplier sends that excludes the Commission.
Rack Rate: a rate the Supplier sends that includes the Commission.
Taxes: all sales, occupancy, tourist, value-added and similar government charges.
VCC: a single-use virtual credit card that Jetstream issues to pay the Supplier for a Booking.
Other capitalized terms (Commission, Exclusive OTAs, OTAs, Properties, Services, Term) have the meaning given in the Agreement.

2. Onboarding and Go-Live

2.1During onboarding, the Supplier will provide the information Jetstream needs, including its properties, room types, cancellation policy, booking cut-off, check-in instructions, contacts and tax information. The Supplier is responsible for obtaining and maintaining all required permits.

2.2Jetstream will build the listings. The Supplier is welcome to review the content via preview listings prior to launch, and suggest changes at any time. Jetstream will update the listings in good faith, before or after launch.

2.3The go-live date will depend on connectivity, content and OTA approval. Jetstream does not guarantee a go-live date, OTA approval, or any level of bookings or revenue.

2.4The Supplier will name an operational contact and an on-site emergency contact who can be reached while Guests are staying at the Property.

3. Connectivity and Mapping

3.1The Supplier will send rates, availability, restrictions and blackout dates through the connection agreed at onboarding (for example a channel manager, CRS or PMS). The Supplier will be responsible for setting up and maintaining its rate plans, room types, inventory and mappings correctly.

3.2Before the Supplier changes rate plans, room codes, room types or inventory, or switches channel manager or PMS, it will tell Jetstream in advance so that the Parties can update the mapping together and avoid booking errors.

3.3The Supplier will allow test bookings during setup and cancel them without charge.

3.4Jetstream will not be responsible for failures, delays or errors caused by the Supplier's systems or its technology providers.

4. Content, Photos and Listings

4.1Jetstream will write and optimize listing content and may edit it to meet OTA rules and improve performance. The Supplier will remain responsible for the accuracy of the information it provides.

4.2The Supplier will provide at least 15 recent photos per listing, with a minimum size of 800 x 500 pixels at 72 dpi. Landscape photos and higher resolution work best. The Supplier confirms it owns the photos or has the right to use them.

4.3The Supplier will tell Jetstream promptly about anything that changes the guest experience, such as renovations, construction, expected noise, closed amenities, changes to room layout or nearby road closures.

4.4OTAs may change or reformat content on their own. Jetstream does not control those changes.

5. Rates, Availability and Booking Rules

5.1The Supplier will send Net Rates or Rack Rates, as set out in the Agreement.

5.2If Jetstream notices a difference in rates or availability compared with the Supplier's other channels, it will let the Supplier know. Both Parties will then work together in good faith to resolve it quickly, in line with the rate parity commitment in the Agreement.

5.3The booking cut-off (the minimum time between booking and arrival) will be set with the Supplier during onboarding.

5.4Minimum stays, restrictions and blackout dates will be sent through the agreed connection. If a Supplier system error creates a conflict between a confirmed Booking and a blackout date, the Booking will take precedence.

6. Payments

6.1Jetstream will collect all Guest payments.

6.2Jetstream will pay the Supplier by VCC, issued through ConnexPay or another payment provider, inside each reservation. Each VCC can be charged from the Guest's check-in date and will stay valid for one (1) month after that date. Payment by bank transfer will apply only if agreed in writing.

6.3Any VCC not charged within twelve (12) months of the Guest's check-in date will be void. Jetstream will have no obligation to honor, reissue or pay it, and the Supplier releases Jetstream from any related claim. If a VCC expires before it is charged, Jetstream will reissue it on request, up to twelve (12) months after check-in.

6.4Payments will be made in the currency of the rates the Supplier sends, unless agreed otherwise. The Supplier will pay any fees its own bank or card processor charges to process a VCC.

6.5If the Supplier has a question about a payment, please raise it within 90 days of the Guest's check-out so Jetstream can review it while the records are fresh.

6.6Jetstream may deduct from payments any amount the Supplier owes, including refunds, chargebacks, OTA adjustments, Guest compensation and penalties caused by the Supplier.

6.7Chargebacks. If a Guest files a chargeback, Jetstream will make reasonable efforts to dispute it on the Supplier's behalf. If the Guest wins, Jetstream and the Supplier will share the amount in proportion to what each received for the Booking (Jetstream its Commission, the Supplier the rest). If the chargeback was caused by one Party alone, for example a Property that was not as described or an error by Jetstream, that Party will bear it in full.

6.8Cancellation fees. When a Guest cancels and a cancellation fee is collected, Jetstream will pay the Supplier the cancellation amount received, less applicable OTA fees and the Commission.

7. Cancellations, Changes, No-Shows and Force Majeure

7.1The cancellation policy will be the one agreed during onboarding. OTA policies may override it. Where an exact match is not possible, Jetstream will apply the OTA option closest to the Supplier's policy.

7.2The Supplier will email any change to its cancellation or amendment policy, including for holiday periods, to its account manager and to hello@jetstreamtech.io before the change takes effect. Existing Bookings will keep the policy in force when they were made.

7.3The Supplier's staff will not accept changes, cancellations or refund requests directly from Guests, or promise refunds for unused nights or services. They will direct Guests to Jetstream.

7.4The Supplier will report any no-show to Jetstream within 24 hours of the expected arrival. No-shows will be handled under the cancellation policy.

7.5OTA-required refunds. OTAs may require cancellations or refunds for force majeure events affecting multiple properties, such as natural disasters, hurricanes, floods, evacuations, government orders, civil unrest or airport closures. Some OTAs also refund Guests for personal emergencies under their extenuating circumstances policies. In those cases, Jetstream and the Supplier will share the refund in proportion to what each would have received for the Booking.

7.6Release from obligations. If a force majeure event prevents Jetstream or the Supplier from performing any of its obligations, that Party will be released from those obligations for as long as the event lasts, without liability.

8. Taxes

8.1The Supplier will be responsible for determining, reporting and remitting all Taxes that apply to its Properties, and will give Jetstream its tax instructions during onboarding.

8.2Some OTAs collect and remit certain Taxes directly in some locations. Where they do, those Taxes will not be included in Jetstream's payment. Where local law requires Jetstream to collect and remit Taxes as the merchant of record or marketplace facilitator, Jetstream will remit those Taxes directly and they will not be included in its payment to the Supplier.

8.3The Supplier will provide the tax registration numbers required by law or OTA policy, such as sales tax, GST/HST, VAT, tourist tax or RFC (Mexico) numbers.

8.4Jetstream does not give tax advice and will not be responsible for arrangements between the Supplier and property owners, owners' associations or tax authorities.

9. Overbookings and Relocation

9.1The Supplier will not move a Guest to another property without Jetstream's prior written approval. Any approved alternative must be of a similar or higher standard, at the Supplier's cost.

9.2If the Supplier cannot honor a confirmed Booking (for example an overbooking, closure or property issue), it will tell Jetstream immediately and pay the resulting costs, including rebooking, any price difference, Guest compensation and OTA penalties.

10. Guest Communications and Response Times

10.1Jetstream will be the Guest's main contact, 24 hours a day, 7 days a week, in several languages, from inquiry to after check-out.

10.2The Supplier will answer Jetstream about urgent Guest issues (a Guest on site, access problems, safety) as quickly as possible, and about everything else within 24 hours.

10.3If Jetstream makes reasonable attempts to reach the Supplier about a Guest issue and gets no answer within 48 hours, the Supplier will be responsible for the resulting losses, including refunds, penalties, chargebacks and claims.

10.4OTA rules and guest documents. The Supplier will follow each OTA's rules and policies for hosts, as they change from time to time. These include rules on house rules, guest chores, data collection and documents guests are asked to sign (for example, Airbnb's house rules and guest chores rules). During onboarding and after launch, the Supplier will share with Jetstream any document it asks Guests to sign, such as rental agreements or registration forms. If an OTA tells Jetstream that a Supplier practice breaks its rules, the Supplier will fix it promptly.

11. Complaints and Compensation

11.1Solving a problem is always better than compensation.

11.2When compensation is needed, Jetstream and the Supplier will agree on an amount that is fair and sensible, and resolve claims as quickly as possible.

11.3Jetstream will handle Guest complaints directly. If a Guest complains to the Supplier, the Supplier will treat the Guest politely, efficiently and with understanding, and help Jetstream resolve the complaint, including by promptly providing reports, information, photos and witness statements.

11.4If a Property is unsafe or uninhabitable because of maintenance, safety or hygiene issues, the Guest will be entitled to compensation from the Supplier.

11.5The Supplier will reimburse Jetstream for costs caused by the Supplier's acts or omissions.

12. Damage and Security Deposits

12.1Guest damage claims will follow the OTA's own process where one exists. The Supplier will report damage to Jetstream with photos and repair quotes or invoices within 7 days of check-out.

12.2Jetstream will submit the claim on the Supplier's behalf and pass on any amount recovered. Jetstream does not guarantee that a claim will succeed.

12.3The Supplier will not charge Guests directly for damage or deposits unless agreed with Jetstream and allowed by the OTA.

13. Reviews and OTA Account Standing

13.1Jetstream will manage reviews, respond to them, and ask OTAs to remove reviews that break their policies.

13.2Before a Guest arrives, the Supplier will not contact the Guest outside the OTA platform, except for operational needs agreed with Jetstream. Once the Guest is on site, the Supplier is free to welcome them into its own loyalty or guest programs, in line with OTA rules and privacy law. The Supplier will not ask Guests for reviews or offer them incentives in exchange for reviews, which would violate the OTA rules.

13.3If the Supplier's actions cause OTA penalties (for example host cancellations or inaccurate listings), the Supplier will pay those costs.

13.4The Supplier's OTA accounts and listings, and the reviews and ratings they have earned, are the Supplier's to take with it when the Agreement ends, as far as each OTA's platform allows a transfer. (Airbnb accounts are usually the easiest to transfer.) Jetstream will help with the transfer in good faith.

14. Guest Data and Privacy

14.1Each Party will comply with the data protection laws that apply to it, including GDPR, UK GDPR and PIPEDA, and will be responsible for its own use of Guest data.

14.2The Supplier will use Guest data received through Jetstream to fulfil the Booking and meet its legal obligations, such as guest registration, and will not use it to market to Guests before they arrive. Any marketing to Guests once they are on site, such as loyalty program sign-ups, will follow applicable privacy law, including consent where required.

14.3Each Party will keep Guest data secure and will tell the other within 72 hours of becoming aware of a data breach that affects shared Guests.

15. Pausing Listings

Jetstream may pause some or all of the Supplier's listings in case of safety concerns, repeated serious Guest complaints, ratings below OTA standards, unpaid amounts, or an OTA request. A pause is a temporary measure to protect Guests, the Supplier and the OTA accounts. Jetstream will work with the Supplier in good faith to resolve the issue and relaunch the listings as soon as possible.

16. When the Agreement Ends

16.1Confirmed Bookings made before the end date will be honored and paid under these T&Cs.

16.2When the Agreement ends, Jetstream will deactivate the listings, except any listing that still has upcoming Bookings or that the Supplier is taking with it under 13.4.

16.3The Supplier's own photos and marks will remain the Supplier's, and the Supplier may keep the content on any listing it takes with it under 13.4.

16.4The Supplier will reimburse Jetstream for its share of any refund or chargeback related to its Bookings that arises after the Agreement ends, as set out in 6.7.

17. Europe Only

This section applies to Suppliers based in the European Union or the United Kingdom.

17.1The Jetstream party will be Jetstream Hospitality Solutions Ltd., 55 Gladstone Street, Roussos Center Point, 5th Floor, 3040 Limassol, Cyprus.

17.2Consumer law. Where Bookings involve consumers in France or the EU, these T&Cs will apply subject to mandatory consumer protection law, including the French Consumer Code (Code de la consommation), Directive 2011/83/EU on consumer rights and, where applicable, Directive (EU) 2015/2302 on package travel. In particular: (a) Jetstream will make sure Guests receive all required information on prices, Taxes, cancellation, payment and refunds before their Booking is confirmed; (b) any refund required by mandatory law will be made within the legal deadline; (c) nothing in these T&Cs removes rights consumers have under mandatory law; and (d) the cost of such refunds will be shared between the Parties as set out in the Agreement and these T&Cs, unless the law requires otherwise.

17.3VAT. The Supplier will provide its VAT number. Invoices will follow EU VAT rules, including the reverse charge where it applies.

18. Brand and Content Use

18.1The Supplier allows Jetstream and its OTAs to use the Supplier's names, photos, descriptions and marks to distribute and market the Properties during the Term.

18.2The Supplier may name Jetstream as its distribution partner.

18.3Jetstream will not charge marketing fees or similar extra charges during the Term.

19. Updates, Versions and Contacts

19.1Jetstream may update these T&Cs as set out in section 1.3 of the Agreement. For a material change, Jetstream will give at least 30 days' notice by email and on this page.

19.2Every version will be kept in an archive with its effective date. The version in force when a Booking is made will apply to that Booking.

19.3Contacts. Guest team and general questions: hello@jetstreamtech.io, 1-877-902-1616 (North America), +34 871 550 584 (Europe). Finance: accountspayable@jetstreamtech.io. Content and optimization: central@jetstreamtech.io.

19.4Jetstream companies. Jetstream Hospitality Solutions Inc., Suite 400, 319 W. Hastings St., Vancouver, BC V6B 1H6, Canada. Jetstream Hospitality Solutions Ltd., 55 Gladstone Street, Roussos Center Point, 5th Floor, 3040 Limassol, Cyprus.