Customer Care Specialist – English & French – Spain

About Jetstream

Jetstream is a global hospitality technology company that helps Resorts, Property Managers, and Hotels maximize revenue and expand their channel distribution. Our technology platform leverages unparalleled access to market data and provides AI-powered reporting tools that give clients the insights they need to boost visibility, increase bookings, and drive sustainable growth.

By combining innovative technology with industry expertise, Jetstream empowers hospitality businesses to reach more guests, optimize their performance, and unlock new revenue opportunities across the short-term rental and travel sectors.

Our Guest Services (B2C) team plays a critical role in delivering seamless, professional, and personalized guest experiences—from booking to post-stay.

About the Role

We are looking for a detail-oriented and service-driven Customer Care Specialist (English and French) to join our team in Spain. This is a hybrid role based in Palma de Mallorca, working from our office located in Parc Bit, Palma de Mallorca – Spain, with flexibility after successful onboarding and training.

In this role, you will serve as a frontline representative of Jetstream, directly engaging with guests and ensuring smooth operations throughout their booking and stay experience.

This position requires fluency in both English and French (written and spoken). You will work closely with internal teams, property managers, and guests to resolve issues efficiently while maintaining high service standards across multiple booking platforms.

This is an excellent opportunity for someone who thrives in a fast-paced hospitality-tech environment and is passionate about delivering exceptional customer experiences.

What You’ll Do

• Manage reservations and guest inquiries across platforms (Airbnb, VRBO, Expedia, Booking.com, etc.) 
• Screen guests using Autohost and verify booking eligibility 
• Resolve payment issues via Stripe and Cirrus 
• Communicate with guests via Jetchat, Front, and OTA messaging systems 
• Coordinate access information using Operto and RemoteLock 
• Manage arrival logistics and guest check-in processes 
• Track cancellations, refunds, and compliance-related tasks 
• Use internal tools such as Cirrus, Stripe, Power BI, Slack, and other operational systems 
• Troubleshoot guest issues quickly and professionally to ensure high satisfaction 
• Maintain accurate documentation and follow internal processes

What We’re Looking For

• Fluent in both English and French (written and spoken) 
• 1+ year experience in European hospitality, customer service, OTA guest support, or a related field
  
• Strong written communication skills with excellent attention to detail
  
• Highly organized with the ability to multitask and prioritize effectively
  
• Comfortable working weekends as part of a fixed 4-day schedule
  
• Tech-savvy and confident learning new platforms quickly
  
• Self-starter who thrives in a structured but fast-paced environment
  
• Professional, calm, and solutions-oriented when handling guest concerns

What Sets You Apart

• Familiarity with Airbnb, VRBO, Expedia, or Booking.com processes
  
• Knowledge of European tourist taxes and compliance requirements
  
• Experience using tools such as HubSpot, Stripe, Cirrus, Power BI, Slack, or Front
  
• Experience working in a remote or international team environment
  
• European hospitality or travel-tech background
  

Why Join Jetstream?

• Permanent part-time role (32 hours per week) with a structured 4-day schedule
  
• Hybrid position based in our Parc Bit office, Palma de Mallorca
  
• Exposure to global hospitality technology and international markets
  
• Work with advanced hospitality tools, automation systems, payment platforms, and BI dashboards
  
• Collaborative, multilingual, and international team environment 

Ready to Join Us?

If you are passionate about customer service, problem-solving, and hospitality and are fluent in English and French, we would love to hear from you! If you’re interested in this role, but not currently in Palma, we still encourage you to apply. Please submit your resume and cover letter (in English) to: careers@jetstreamtech.io

Only applications with a cover letter will be considered.

Salary range: €17,500 – €19,500 annual (32 hour role)